Returns Policy
Returns Policy
Returns Policy
Last updated: October 2025
At Fàilte, each piece is crafted with care and intention. Because many of our products are one-of-a-kind, we handle returns with the same attention to detail.
Eligibility for Returns
Items may be eligible for return within 14 days of delivery.
To qualify, items must be unused, in their original packaging, and in the same condition as received.
Proof of purchase is required.
Non-Returnable Items
Custom or commissioned work
One-off handcrafted pieces marked as final sale
Gift cards or digital products
How to Start a Return
To initiate a return, please contact us at [your@email.com] with your order number and a brief description of the issue. If the return is accepted, we’ll provide instructions for shipping the item back to us.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the status of your refund.
Approved refunds will be processed to your original payment method.
Please allow [5–10] business days for the refund to appear on your account.
Exchanges
Due to the unique nature of our products, we do not offer direct exchanges. If you’d like another piece, we recommend placing a new order once your refund is processed.
Damaged or Defective Items
If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging. We will work with you to resolve the issue quickly.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
We recommend using a trackable shipping service.
Questions
For any questions about our Returns Policy, please contact:
Email: [your@email.com]
Address: [Your Business Address]
Last updated: October 2025
At Fàilte, each piece is crafted with care and intention. Because many of our products are one-of-a-kind, we handle returns with the same attention to detail.
Eligibility for Returns
Items may be eligible for return within 14 days of delivery.
To qualify, items must be unused, in their original packaging, and in the same condition as received.
Proof of purchase is required.
Non-Returnable Items
Custom or commissioned work
One-off handcrafted pieces marked as final sale
Gift cards or digital products
How to Start a Return
To initiate a return, please contact us at [your@email.com] with your order number and a brief description of the issue. If the return is accepted, we’ll provide instructions for shipping the item back to us.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the status of your refund.
Approved refunds will be processed to your original payment method.
Please allow [5–10] business days for the refund to appear on your account.
Exchanges
Due to the unique nature of our products, we do not offer direct exchanges. If you’d like another piece, we recommend placing a new order once your refund is processed.
Damaged or Defective Items
If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging. We will work with you to resolve the issue quickly.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
We recommend using a trackable shipping service.
Questions
For any questions about our Returns Policy, please contact:
Email: [your@email.com]
Address: [Your Business Address]
Last updated: October 2025
At Fàilte, each piece is crafted with care and intention. Because many of our products are one-of-a-kind, we handle returns with the same attention to detail.
Eligibility for Returns
Items may be eligible for return within 14 days of delivery.
To qualify, items must be unused, in their original packaging, and in the same condition as received.
Proof of purchase is required.
Non-Returnable Items
Custom or commissioned work
One-off handcrafted pieces marked as final sale
Gift cards or digital products
How to Start a Return
To initiate a return, please contact us at [your@email.com] with your order number and a brief description of the issue. If the return is accepted, we’ll provide instructions for shipping the item back to us.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the status of your refund.
Approved refunds will be processed to your original payment method.
Please allow [5–10] business days for the refund to appear on your account.
Exchanges
Due to the unique nature of our products, we do not offer direct exchanges. If you’d like another piece, we recommend placing a new order once your refund is processed.
Damaged or Defective Items
If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging. We will work with you to resolve the issue quickly.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
We recommend using a trackable shipping service.
Questions
For any questions about our Returns Policy, please contact:
Email: [your@email.com]
Address: [Your Business Address]